Clinical Applications Coordinator – FT/Regular

Job Title:                            Clinical Applications Coordinator       

Department:                    Medical

Salary Level:                     $79,539 - $101,596 DOE (KMC-500)

FLSA Status:                     Non-Exempt

Approved By:                   Medical Director

Reports To:                       Chief Medical Officer

Approved Date:               March 13, 2023

Application Deadline:   March 27, 2024

GOALS FOR POSITION:

1. Assists the Chief Medical Officer (CMO) and the Chief of Staff (COS) in the customization and optimization of the Electronic Health Record (EHR) “usability” to ensure healthcare workers can gather, interpret, and document patient data efficiently at the individual and public health level. (ie. Assist providers in closing open encounters within 72 hours).
2. Support the facility in investigating new commercial EHR platforms, such as EPIC or NextGen, and make objective recommendations as to which platform is the best option for KMC as the next EHR platform.  
3. Be the liaison between KMC, IHS and other COMPACT Indian Health facilities in the collaboration to improve EHR functions in order to improve efficiency and quality of care for our patients at the individual and population level. 
4. Be responsible for optimizing the multi-service clinical software applications necessary for health care workers and office staff to efficiently accomplish the functions of a health care facility. The various clinical software currently includes, but not limited to, Resource and patient Management System (RPMS), Population Management Graphical User Interface (RPMS - iCare), and Practice Management Application Suite (BPRM).
5. Takes initiative on improvement projects that serve to improve patient care and public health outcomes by creating new approaches to data collection, interpretation, and distribution. 
6. Maintain training of medical and office staff on the optimal and efficient use of the EMR and multi-service clinical software.

SUMMARY: The incumbent serves as an assistant to the Chief Medical Officer and provides ongoing support of multi-service clinical software applications used in the clinic.  The multi-service applications that support Electronic Health Record (EHR) are defined as, but not limited to Patient Care Component (PCC), Text-Integration Utility (TIU), Case Management, Health Summary and View Patient Record (VPR).  The duties involve providing support for these packages and training individuals in the daily operation of the packages as well as how the packages integrate with each other.  Incumbent works under the direction of the CMO and provides support to a broad range of activities surrounding the implementation of a comprehensive, standardized integrated health care information system.

FUNCTIONS & RESPONSIBILITIES:

1. Responsible for the support and customization of the multi-service software packages that automate the capture of clinical encounter information and its subsequent retrieval.  Assists the medical staff in the improvement of efficiency and quality of care by developing encounter templates, creating shortcuts and the application of other known programs.  
2. Periodically reviews site parameters and local tables with each service for accuracy and completeness.  Support the implementation of new software products obtained by the facility that cover these functions.
3. Serves as liaison between service lines and other IHS or compact facility concerning these processes. 
4. Establishes effective interpersonal relationships with all levels of medical center personnel.  Promotes an atmosphere that encourages enthusiasm and user participation in clinical computing.  Creates a positive environment for reporting application and/or system deficiencies and suggestions for system improvements and enhanced functionality.
5. Promotes an awareness of the importance of data validity and data security.  Assists the CMO in gathering data that is pertinent to the operations of the medical center, such as in process improvement.   Participates in efforts to correct deficiencies and errors that occur in the electronic record.
6. Provides training to all services on current software applications, new features and ensures training is scheduled for new users.  Emphasize timeliness, accuracy, security, and the importance of these functions on every other clinical application.  Coordinates classes with HR and Chief of Staff for basic and advanced training during orientation.
7.  Organizes and/or provides training in standardized reports and in the creation of custom templates for ad hoc reporting utilities.  Acts as a resource in the best ways to view the automated data.
8. Works with various departments and other application coordinators to implement integrated packages, resolve conflicts, provide secondary support on related software modules, and ensure smooth operations in areas where package scope overlaps or is integrated with other services’ functions.  Works with programmers in local testing of software, identifying software problems and requesting enhancements.  Logs all problems, referring those requiring a higher level of technical support to the appropriate person or team.

SUPERVISORY RESPONSIBILITIES:  Work assignments are received in broadly stated objectives from the CMO. As technical authority of RPMS applications, determines priorities, scopes of projects and deadlines.  Uses judgment in determining approaches and methodology in planning and in coordinating work with other clinic personnel and others.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BASIC REQUIRED ABILITY:

THE JOINT COMMISSION RESPONSIBILITIES:  Responsible for helping to prepare, achieve, and maintain accreditation by the Joint Commission on Accreditation of Healthcare Organizations.  By serving on the various performance improvement subcommittees individual employees are directly involved in the generation or modification of policies & procedures that enable KMC to provide continuously improving healthcare.

PUBLIC RELATIONS/ADVANCED INTERPERSONAL SKILLS:  Addresses clients by name; smiles when talking to clients, physicians, peers, and families; answers the telephone courteously and promptly; identifies self and department when answering the telephone using pleasant voice tone/verbiage; possesses excellent listening skills; interacts with clients and peers.

COOPERATION:  Must be a self-starter; seeks solutions; accepts constructive criticism; willing to adjust to changes; loyal to K'ima:w Medical Center.

PROFESSIONALISM:  Shows pride in personal appearance and grooming; displays a positive attitude about work; respects the confidentiality of clients; and is congenial with public and peers.

INITIATIVE:  Willing to participate in continuing education programs; asks questions; contributes during staff meetings; serves on K'ima:w Medical Center committees as appointed; demonstrates a desire for self improvement.

JOB SPECIFIC SKILLS & ABILITIES:

• Knowledge of a variety of computer systems with a working knowledge of IHS RPMS and EHR.
• Experience with clinical applications support in the healthcare industry.
• Ability to communicate effectively with peers and superiors, to speak in front of groups and to communicate in writing policies, procedures, memoranda, and training materials.
• Experience serving as a liaison between groups within an organization.
• Extensive knowledge of a broad range of patient care activities, working knowledge of the clinic environment and how the different services and functions interact.

EDUCATION and/or EXPERIENCE:  Experience (2 or more years) in clinical applications support in the healthcare industry or a degree in Medical Informatics.  Alternatively, a minimum of 4 years experience (with at least 1 year in the past six years) in direct patient care (medical, pharmacy, nursing, or allied health) with evidence of interest and working knowledge of RPMS software packages or in medical informatics.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must have the required licensure, registration, certification appropriate to your clinical discipline (e.g. Nursing, Pharmacy, etc.)
• Current CPR Certificate
• Valid California Drivers License.

LANGUAGE SKILLS: Ability to read, analyze, and interpret the most complex documents.  Ability to respond effectively to the most sensitive inquiries or complaints.  Ability to write speeches and articles using original or innovative techniques or style.  Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or governing board.

MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CONFIDENTIALITY:  Employee must be aware of and adhere to Ki'ma:w Medical Center's Confidentiality Policy and deal appropriately with patient confidentiality at all times.

CONDITIONS OF EMPLOYMENT:  Employee is subject to baseline and random drug testing per the Hoopa Tribal Drug & Alcohol Fit for Duty Policy.  Employee will serve a 90-day introductory period.  Employee is subject to introductory and semiannual performance evaluations.  Preference will be given to qualified Indian applicants pursuant to the Tribe's TERO Ordinance.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.  The employee frequently is required to stand, walk, sit, and reach with hands and arms.  The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include ability to adjust focus.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions and risk of electrical shock.  The noise level in the work environment is usually quiet.