Job Title: Desk Tech
Department: Nursing
Reports To: Director of Nursing (DON)
Salary Level: ($18.40 - $22.95)
FLSA Status: Nonexempt
Approved By: Chief Executive Officer
Approval Date: January 2019
GOALS FOR POSITION
- The employee will become an effective, highly qualified, productive member of the K’ima:w Medical Center health care team
- The employee will continue self-improvement through formal continuing education programs
- The employee will be an integral participant for process improvement of all K’ima:w Medical Center health care programs
SUMMARY
Performs clerical and support functions; assisting physicians, nurses, laboratory, social services, PRC, Medical record and radiology personnel with paper work needed to facilitate patient visit in a timely manner. Functions include record keeping, telephone communications, and clerical duties related to patient care. Monitor the location of patients, providers, and staff. Responsible for monitoring telephone calls and directing calls to the appropriate person or department.
FUNCTIONS AND RESPONSIBILITIES
- Functions as an integral member of the IPC team: an active participant and team member.
- Main place of work, clinic or back nurse’s station.
- Operates office machines such as telephone, computer, copier, and fax.
- Operates computer terminal to input and retrieve data from EHR and RPMS, and uses ROI program if needed.
- Prints provider appointment schedules for the day if needed.
- Communicates telephone calls of medical importance to the provider on duty per protocol.
- Documents all significant telephone conversations with patients as a Telephone Note in EHR and notifies the patient’s primary provider or RN Care Manager.
- Places telephone calls to other hospitals, clinics, or facilities per KMC provider request. Obtains pertinent medical records from other facilities as requested, i.e. radiology reports, lab results, visit notes, discharge summaries, immunization records etc.
- Prepares requisitions for laboratory and radiology services.
- Assists team with paperwork for referrals and release of information as needed and following ROI protocol.
- Assists with transfer of patients to another facility via EMS by calling ambulance when requested and preparing paperwork for transfer.
- Updates patient immunization records online (CAIR).
- Reviews chart in EHR to ensure completion of information after each visit per meaningful use protocol.
- Greets and assists patients and visitors as needed in a pleasant and professional manner.
- Maintains strict confidentiality with regards to patient information. Discloses patient information to family members, social workers, or others only at the direction of authorized medical personnel. Adheres to all HIPPA regulations.
- Assists nursing staff in room turnover by cleaning exam rooms between patients and escorting patients from the lobby to room as time allows.
- Assists in scheduling patient appointments as requested by providers.
- During an emergency and also during KMC drills, this staff is assign as a recorder.
- Responsible for ordering and stocking of clerical supplies and forms. Assists with stocking of exam rooms.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This position does not have supervisory responsibilities.
QUALIFICATIONS
In order to be successful, the employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
BASIC REQUIRED ABILITY
PUBLIC RELATIONS/ADVANCED INTERPERSONAL SKILLS: Addresses patient by name; smiles when talking to patient, physician, peers, and families; answers telephone with promptness and courtesy; identifies self and department when answering the telephone using pleasant voice tone/verbiage; possesses excellent listening skills; interacts well with clients and peers.
JCAHO RESPONSIBILITIES: Responsible for helping to prepare, achieve, and maintain accreditation by the Joint Commission on Accreditation of Healthcare Organizations. By serving on the various performances improvement subcommittees, individual employees are directly involved in the generation or modification of policies and procedures that enable KMC to provide continuously improving health care.
COOPERATION: Must be a self-starter; seeks solutions, not excuses; accepts constructive criticism; willingness to adjust to change; loyal to K’ima:w Medical Center.
PROFESSIONALISM: Shows pride in personal appearance and grooming; displays a positive attitude about work; respects the confidentiality of clients; and is congenial with public and peers.
INITIATIVE: Willing to participate in continuing education programs: asks questions; contributes during staff meetings; serves on K’ima:w Medical Center committees as appointed; demonstrates a desire for self-improvement.
JOB-SPECIFIC SKILLS AND ABILITIES
- Knowledge of EHR and RPMS computer system.
- Skill in operation of computer, calculator, and other office equipment.
- Knowledge of maintaining and managing files / records.
- Knowledge of grammar, spelling, punctuation, and common medical terminology.
- Ability to type at least 45 words per minute.
- Knowledge of Hoopa Community, cultural awareness and sensitivity.
EDUCATION AND/OR EXPERIENCE
Qualification: high school diploma or general education degree (GED) and one to three years of relative training or experience.
CERTIFICATIONS, LICENSES, REGISTRATION
- Current CPR certificate
ANNUAL TRAINING REQUIREMENTS
At a minimum, employee is required to complete the following training:
- KMC Orientation to include: Infection Control, Safety, and Human Resource Policy and Procedures. Health Stream Courses and Security Awareness Training are both required annually.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, technical procedures, or government regulations. Ability to write routine reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures by using calculator.
RESONING ABILITY: Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CONFIDENTIALITY
Employee will be aware of and adhere to the K’ima:w Medical Center’s Confidentiality Policy and deal appropriately with patient confidentiality at all times.
CONDITIONS OF EMPLOYMENT
Employee is subject to baseline and random drug testing per the Hoopa Tribal Drug & Alcohol Fit for Duty Policy. Employee will serve a 90-day introductory period. Employee is subject to introductory and annual performance evaluations. Preference will be given to qualified Indian applicants pursuant to the Tribe’s TERO Ordinance.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform an essential function.
While performing the duties of this job, the employee is regularly required to stand, walk, sit for long periods, and use hands for tasks. Employees must also possess the ability to climb or balance, stoop, kneel, crouch, or crawl, as well as speaking and hearing. The employee may be required to lift and/or move up to 50 pounds as needed. Specific visual abilities include near vision, distance vision, depth perception, color vision, and ability to adjust visual focus.
WORK ENVIRONMENT
Work environments characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to blood-borne pathogens, airborne pathogens, infections, and other contagious diseases as well as fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals and outside weather conditions. The noise level in the work environment is usually moderate.
Employee Signature Date
Supervisor Signature Date
Human Resource Director Date