| Job Title: | Outreach Manager |
| Department: | Community Health Department |
| Reports To: | Director of Nursing |
| Salary Level: | Grade 18 Step 1-10 ($40.02 - $48.89 DOE) |
| FLSA Status: | Exempt |
| Approved By: | Chief Executive Officer |
| Approved Date: | November 2024 |
GOALS FOR POSITION: The goal of the Outreach Manager position is to maintain continuity of care by linking the community and clinic services to promote health and wellness through education, prevention, intervention, resource referral, and care management services in the community and home setting.
SUMMARY: The Outreach Manager position provides leadership and direction for the organization’s care management operations and services, aligning with the organization’s mission, strategies and objectives. The position utilizes data gathering, assessment, planning, intervention, and evaluation in providing care management services to promote preventative care, resource referral, and education to individuals, families, and the community. Outreach focuses on care management, health promotion, education, and disease prevention activities while promoting continuity of care to improve the quality of life and health outcomes. This position will provide support, training, supervision, and evaluation of Outreach staff. Developing a team environment within the department, with a focus on positive communication, growth mindset, and high-quality patient-centered care. The Outreach budget, grant applications, management, reports, and evaluation process are within the responsibilities of the Outreach Manager.
Functions and Responsibilities
- Knowledge of basic supervisory principles and practices. Participates as a team leader on a health team with other professionals and paraprofessionals in the delivery of Public Health Services and Care Management Services.
- Analyzes and evaluates both usage and audit reports of systems in order to ensure efficiency in workflow and to recommend future development requirements.
- Leads the implementation of care management programs designed to address the needs of our patients, improve the quality and services for their care and ensure the appropriate utilization of services available to them.
- Organizes and facilitates meeting with key stakeholders involved in the execution of care coordination/case management programs.
- Assigns client cases and assists in recruiting, hiring, training and evaluationof staff.
- Provides consultation and guidance to team members on difficult client problems. Collaborate with Providers, RN Care Managers, Community Health Representatives to assist with provider driven continuity of care.
- Evaluates the needs of individuals and special population groups from a wide variety of cultural and economic backgrounds.
- Coordinates and collaborates with Tribal Public Health, County Public Health, and State Public Health. Establishes and maintains effective working relationships with clients, and other stakeholders to improve the health outcomes of the community.
- May conduct a specialized health care or training program or project; assist in planning and development of programs and preparation of funding proposals.
- Responsible for administering, managing, monitoring, and evaluating grants, programs, projects, and special services; prepares a variety of periodic and special reports for appropriate management review. Responsible for completing all reports and responsibilities associated with grants within the Outreach Department. Must be able to prepare clear, complete, and accurate documentation, reports, and other written materials.
- Knowledge of demographic, biostatistical and data collection methods utilized in evaluating public health needs and problems. Identifying community health needs through analysis of demographic and biostatistical data and information.
- Responsible for responding to the organizations and departments needs during Emergency Operations, which may include collaboration with Tribal entities including Office of Emergency Services, Humboldt County and State Agencies, and local agencies. During emergency operations, the Outreach Manager and staff may be requested to conduct home visits to ensure the safety of KMC patients and elders etc.
- Other duties as assigned
Skill in:
- Planning, assigning, directing, and reviewing the work of others
- Managing staff with complex caseloads, assist staff with establishing priorities for case management, treatment, and referrals.
- Identifying community health needs through analysis of demographic and biostatistical data and information
- Ability to analyze and solve problems; requires details, data and facts that must be analyzed and challenged prior to making decisions
- Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines
- Ability to develop, implement and guide the team to new approaches to improve processes, procedures, or the general work environment
- Willing to learn and understand a variety of different cultures, perspectives, and norms
- Exercising sound independent judgment within established guidelines.
- Strong communication and interpersonal skills.
- Preparing clear, complete, and accurate documentation, reports, and other written materials.
- Assisting in the evaluation of Community Health Outreach Program effectiveness.
- Establishing and maintaining effective working relationships with clients, public and private social and health agencies, physicians, and the public.
SUPERVISORY RESPONSIBILITIES:
Directly supervises employees within the Community Health Outreach Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include participating in the Human Resource retention and recruitment operations, including interview, and hiring process, orientation/training of employees, and employee evaluation. A primary function in the supervisory role is creating a team environment, promoting a growth mindset, fostering, and enhancing positive communication skills within the team.
QUALIFICATIONS
MINIMUM MANDATORY QUALIFICATIONS:
{Preferred) Education: Bachelor's Degree in Nursing, Psychology, Social Work, Human Services, or related field from an accredited college or university
In order to be successful, the employee must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.
BASIC REQUIRED ABILITY
PUBLIC RELATIONS/ADVANCED INTERPERSONAL SKILLS: Addresses patient by name; smiles when talking to patient, physician, peers, and families; answers telephone with promptness and courtesy; identifies self and department when answering the telephone using pleasant voice tone/verbiage; possesses excellent listening skills; interacts well with clients and peers.
K'ima:w Medical Center Position Description
JCAHO RESPONSIBILITIES:
Responsible for helping to prepare, achieve, and maintain accreditation by the Joint Commission on Accreditation of Healthcare Organizations. By serving on the various performances improvement subcommittees, individual employees are directly involved in the generation or modification of policies and procedures that enable KMC to provide continuously improving health care.
COOPERATION:
Must be a self-starter; seeks solutions, not excuses; accepts constructive criticism; willingness to adjust to change.
PROFESSIONALISM:
Shows pride in personal appearance and grooming; displays a positive attitude about work; respects the confidentiality of clients; and is congenial with public and peers.
QUALITY RESPONSIBILITIES:
By serving on the various performance improvement subcommittees individual employees are directly involved in the generation or modification of policies & procedures that enable KMC to provide continuously improving healthcare.
INITIATIVE:
Willing to participate in continuing education programs; asks questions; contributes during staff meetings; serves on K'ima:w Medical Center committees as appointed; demonstrates a desire for self-improvement.
JOB SPECIFIC SKILLS & ABILITIES:
Demonstrated ability to perform administrative/managerial functions, evaluate, modify, or develop new methods or revise standard methods based on the findings of investigations or similar duties.
EDUCATION and/or EXPERIENCE:
Bachelor’s Degree in Nursing, Psychology, Social Work, Human Services, or related field, preferred. Home Health experience with knowledge of community resources and services, familiarity with care management software and technology, working in Community Health, and supervisory experience may be considered.
CERTIFICATES, LICENSES, REGISTRATIONS
- Current CPR
- Valid California Driver’s License
ANNUAL TRAINING REQUIREMENTS
At a minimum, an employee is required to be certified for the following training:
- KMC Orientation includes Infection control, Safety, and Human Resource Policy and Procedure, completion of Health Stream courses and Security Awareness Training. The last two are mandatory annually.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, technical procedures, or government regulations. Ability to write routine reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to create and interpret bar graphs.
LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Demonstrated skills in grammar, spelling, punctuation, and current business technology.
MATHEMATICAL SKILLS: Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CONFIDENTIALITY: Employee must be aware of and adhere to Ki'ma:w Medical Center's Confidentiality Policy and deal appropriately with patient confidentiality at all times.
CONDITIONS OF EMPLOYMENT:
Employee is subject to baseline and random drug testing per the Hoopa Tribal Drug & Alcohol Fit for Duty Policy. Employee will serve a 90-day introductory period. Employee is subject to introductory and semiannual performance evaluations. Preference will be given to qualified Indian applicants pursuant to the Tribe's TERO Ordinance.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; reach with hands and arms; and stoop or bend. The employee must occasionally lift and/or move up to 50 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be able to functions in a stressful, fast paced environment and may occasionally be exposed to blood-borne or airborne pathogens. The noise level in the work environment is usually loud.
ANNUAL TRAINING REQUIREMENTS:
At a minimum Employee is required to be certified for the following training: KMC Annual Orientation, to include infection control, safety, and personnel policies, CPR every 2-years, and CEU's to maintain Licensure.